Meet Our Leaders

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Brian Zempel

CEO & President

Brian Zempel is Chief Executive Officer and President and a member of the Board of Directors of CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As President & CEO, Brian champions all areas of CFNA to drive best-of-breed payment strategies to serve all areas of Bridgestone. His work includes oversight on strategy and marketing, business development, operations, and driving high levels of customer and merchant satisfaction.

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Kathy Ault

Compliance Officer

Kathy Ault serves as Compliance Officer for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. As Compliance Officer, Kathy is CFNA's trusted advisor for new credit card products and services and leads second line

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Nate Dobson

Director of Finance

Nate Dobson is Director of Finance for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. As Director of Finance, Nate leads the finance and accounting functions for CFNA. He is responsible for budgeting,

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Mike Emery

Director of Analytics

Mike Emery is Director of Analytics for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. As Director of Analytics, Mike leads a team of highly skilled data scientists and business insights analysts that

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Art Garanich

Director of Information Technology

As Director of IT, Art serves as a key advisor to the CEO and CISO while leading the daily IT operations, continuously identifying opportunities for improvement and capability enhancement to ensure the IT services align with business

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Kim Hock

Chief Internal Auditor

Kim Hock serves as Chief Internal Auditor for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. As Chief Internal Auditor, Kim is responsible for managing a team that provides independent, risk-based objective

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Don Maier

Director of Operations

Don Maier is Director of Operations and a member of the Board of Directors of CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. As Director of Operations, Don leads all credit operational aspects of

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Jennifer Norris

Director of Human Resources

Jennifer Norris is Director of HR for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. As Director of HR, Jennifer is responsible, along with her team, for delivering on the business and HR strategy within

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Adam Pizzurro

National Director of Sales, Marketing & Product Development

Adam Pizzurro is National Director of Sales, Marketing & Product Development for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. In this role, Adam is responsible for

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Tawney Stasuk

Director of Strategy & Program Development

Tawney Stasuk is Director of Strategy & Program Development for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers. As Director of Strategy & Program Development, Tawney

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Jose Anes

Chairman of the Board of Directors of CFNA, appointed July 2017

Jose serves as Chairman of the CFNA Board. He is also Senior Vice President and Corporate Treasurer of Bridgestone Americas where he has served since 2014. In this role, he is responsible for funding, capital planning, liquidity,

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Amy Hanson

Member of the Board of Directors of CFNA, appointed May 2021

Amy is the founder and CEO of Amy Hanson Advisory Services, LLC, providing advice and counsel on strategy involving retail, real estate, consumer insight and technology, and credit. Prior to her current role, Amy had a 33 year

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Katie Liebel

Member of the Board of Directors of CFNA, appointed May 2021

Katie is the founder and managing principal of CustomStrat Advisory, which counsels financial service companies on how to adapt and grow, anchored in a customer perspective. She has wide-

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Nick Mann

Senior Counsel & Secretary of the Board of Directors of CFNA, appointed May 2021

Nick joined Bridgestone in 2018. As Senior Counsel to CFNA, Nick provides legal support to the Bank including providing advice related to strategy, regulatory compliance, marketing, product

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Brian Zempel

CEO & President
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Brian Zempel is Chief Executive Officer and President and a member of the Board of Directors of CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As President & CEO, Brian champions all areas of CFNA to drive best-of-breed payment strategies to serve all areas of Bridgestone. His work includes oversight on strategy and marketing, business development, operations, and driving high levels of customer and merchant satisfaction.

Brian built his more than 30-year career in the credit and consumer banking sector, serving in senior roles overseeing consumer and government credit card services, including ascending through various roles within HSBC and Bank of America.

Before joining CFNA in 2016, Brian served as Vice President of Credit and Digital Customer Service for Kohl's Department Stores, where he managed Kohl's credit card program, one of the largest private label card programs in the industry. In that role he was responsible for all contact center operations, decision analytics and credit risk strategy, compliance, omnichannel credit card service delivery program development, and payments strategy. The position had direct P&L responsibility and top visibility for the program, including working with key banking partner Capital One (originally Chase).

Brian is an Executive Board Member of the Bridgestone Americas Trust Fund, a Board Member for Nashville Public Television, and a Member of the Board of Directors for Bridgestone Golf.

He earned a bachelor's degree in business administration from Texas Christian University and a master's degree in management accounting from DePaul University.

Don Maier

Director of Operations
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Don Maier is Director of Operations and a member of the Board of Directors of CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Director of Operations, Don leads all credit operational aspects of the private label credit card program for CFNA. He's focused on evolving CFNA's digital journey across credit operations to continue to deliver a best-in-class customer and teammate experience while ensuring sound lending practices.

Don was named Director of Operations in 2019 after serving as CFNA's Director of Finance for three years. As Director of Finance, Don was responsible for the finance, accounting, and audit functions of the private label credit card program for CFNA and Bridgestone Credit, in addition to overseeing new merchant enrollment and merchant support services.

Since 2008, Don has held various roles of increasing responsibility within Bridgestone Retail Operations, Bridgestone Shared Services, and CFNA. He brings more than 25 years of combined experience in retail and consumer credit.

Don earned a bachelor's degree in accounting from Cleveland State University with a minor in finance.

Kathy Ault

Compliance Officer
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Kathy Ault serves as Compliance Officer for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Compliance Officer, Kathy is CFNA's trusted advisor for new credit card products and services and leads second line activities to mitigate compliance risks. Kathy's strong background in risk management enables her to proactively identify compliance risks, recommend mitigation strategies that protect the consumers and the Bank, provide efficiencies for risk management activities, and influence risk mitigation activities across the Bank. Kathy's focus is evolving the compliance risk activities to the next level of maturity to protect consumers, customers, and the Bank while providing a positive experience for all. Kathy will continue to be a trusted advisor as CFNA expands its products and services.

She brings more than 30 years of risk management experience that includes audit and compliance disciplines as well as implementing data analytic solutions that drive efficiencies in risk management activities. Kathy has a strong track record of successfully implementing or recommending value added solutions to mitigate risks. Her risk management experience includes consumer and commercial lending, financial services operations, auto finance, mortgage lending, and consumer compliance.

Before joining CFNA in 2018, Kathy served as Director of Corporate Audit and Security Services for Capital One where she was instrumental in incorporating the use of data analytics in audit programs and was accountable for retail and commercial banking, auto finance, mortgage, and consumer compliance.

She is a Certified Internal Auditor, Certified Information Systems Auditor, and Certified Enterprise Risk Professional. She also holds a designation of Certification in Risk Management Assurance. She is currently a member of the Technology Steering Committee for the Board of Directors of CFNA.

She earned a bachelor's degree in business administration from Northwestern State University.

Nate Dobson

Director of Finance
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Nate Dobson is Director of Finance for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Director of Finance, Nate leads the finance and accounting functions for CFNA. He is responsible for budgeting, forecasting, strategic planning, management reporting, financial accounting, accounts payable, cashiering, and merchant finance and enrollment support.

Nate brings extensive finance and accounting experience across a variety of disciplines within financial services, including Line of Business Finance Management (Technology/Operations, Middle Market Lending, Wealth Management, Consumer Mortgage, Consumer Credit Card), FP&A, and Accounting.

Before joining CFNA in 2020, Nate, served as Finance Manager for KeyBank's Technology and Operations team, where he served as primary finance support and strategic partner for Loan Services, Enterprise Security Services, Business Optimization, and Lending Transformation & Digital Business Automation.

Nate earned a bachelor's degree in science business administration, finance and economics from John Carroll University.

Mike Emery

Director of Analytics
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Mike Emery is Director of Analytics for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Director of Analytics, Mike leads a team of highly skilled data scientists and business insights analysts that focus on increasing enterprise value and profitability for CFNA and Bridgestone by partnering with all areas of the organization to improve enterprise decisions through the translation of data. You'll find Mike and his team's work highlighted across many areas of CFNA, such as underwriting and credit risk, cardholder acquisition, lifecycle management strategy, customer service, collections, field sales and marketing, IT, and compliance.

Before joining CFNA in 2010, Mike was responsible for forecasting and supply chain management across more than 30 different products at American Greetings. Mike's experience ranges across multiple analytical disciplines with applications across credit risk and portfolio management, customer service, supply chain, collections, sales, and marketing.

During his time with CFNA, Mike has served as a member of the Board of Directors of CFNA.

He earned a bachelor's degree in statistics and an MBA from Cleveland State University.

Art Garanich

Director of Information Technology
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Art Garanich is Director of IT for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Director of IT, Art serves as a key advisor to the CEO and CISO while leading the daily IT operations, continuously identifying opportunities for improvement and capability enhancement to ensure the IT services align with business needs in a highly regulated industry. In this role, Art champions the development and deployment of enterprise solutions from idea to deployment while also keeping a focus on maintaining overall compliance.

Art established the Technology Steering Committee for the Board of Directors of CFNA to provide additional executive support for IT services and oversight as required by regulations.

Before joining CFNA in 2003, Art led a team of over 100 cross-functional IT professionals providing infrastructure services across the U.S. for Hewlett Packard/EDS. He also led the transformation and implementation of agile methodologies and advanced technologies in addition to coordinating the transition from legacy systems and utilized best practices to standardize IT operations. He brings more than 20 years of experience leading middleware support, application development and infrastructure services, as well as holding various client delivery executive roles in multiple industries.

He earned a bachelor's degree in computer and information science and an MBA from Cleveland State University.

Jennifer Norris

Director of Human Resources
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Jennifer Norris is Director of HR for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Director of HR, Jennifer is responsible, along with her team, for delivering on the business and HR strategy within CFNA and Bridgestone. She is focused on driving talent development, teammate engagement, Diversity, Equity, and Inclusion (DE&I) initiatives, and workforce optimization within the organization.

Before joining CFNA in 2022, Jennifer had HR leadership oversight for the Central Division within Bridgestone Retail Operations. This included over 600 automotive service center stores across five regions spanning from Minnesota to Texas.

Jennifer started her more than 20-year HR career at Rolls-Royce Corporation in Indianapolis, IN where she held many HR roles that involved her with HR business partner support, change management activities, cultural change projects, and process and business improvement changes.

Jennifer earned her bachelor's degree in psychology and communication from Purdue University and a master's degree in human resources management from University of Arizona Global Campus (UAGC).

Adam Pizzurro

National Director of Sales, Marketing & Product Development
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Adam Pizzurro is National Director of Sales, Marketing & Product Development for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

In this role, Adam is responsible for driving growth and new partnerships for CFNA. He leads and directs all new product development activities in payments and credit card, champions all sales and marketing channels of the organization's products and services suite, and drives profitable growth through the development of integrated business plans with various Bridgestone Americas lines of business.

He is focused on delivering innovative consumer and merchant payment solutions that create loyalty and seamless user experiences.

Adam joined Bridgestone Americas in 2008 and has held numerous sales and marketing leadership roles of increasing responsibility at CFNA and Bridgestone. Adam was instrumental in the expansion of CFNA's automotive platform where he led efforts to develop new program partnerships, enhance merchant and cardholder service offerings, and expand digital solutions.

He earned a bachelor's degree in business administration and marketing from John Carroll University and an MBA from Baldwin Wallace University.

Tawney Stasuk

Director of Strategy & Program Development
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Tawney Stasuk is Director of Strategy & Program Development for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Director of Strategy & Program Development, Tawney leads the project management office and is responsible for the prioritization of large, cross-functional strategic projects within CFNA. She is focused on ensuring the organization is aligned on a common strategic direction and working in unison to successfully deliver the programs and projects supporting CFNA's Mission and Vision.

Prior to joining CFNA in 2009, Tawney spent 26 years at Hewlett Packard/EDS where she was a process improvement specialist responsible for developing, implementing, and institutionalizing project management and IT systems development processes throughout the worldwide application development organization. Prior to that she worked as a senior systems engineer designing, developing, and testing a variety of application systems.

She is currently a member of the Technology Steering Committee for the Board of Directors for CFNA.

Tawney earned a bachelor's degree in computer and information science from Cleveland State University.

Jose Anes

Chairman of the Board of Directors of CFNA, appointed July 2017
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Jose serves as Chairman of the Board of Directors of CFNA. He is also Senior Vice President, Corporate Treasurer of Bridgestone Americas where he has served since 2014. In this role, he is responsible for funding, capital planning, liquidity, cash management, risk management, insurance, and pension investments. He is also responsible for Bridgestone Americas Enterprise Resource Planning (ERP) transformation program. During his tenure at Bridgestone, he has also been responsible for financial planning and analysis.

Jose previously spent 14 years at General Electric Company, where he held several treasury roles within both GE and GE Capital, most recently as Managing Director, Global Industrial Treasury. Prior to this position, he held leadership roles as Managing Director of GE Capital Americas Center of Excellence, Managing Director of Global Business Services, and Global Treasurer of GE Infrastructure Business.

Jose began his career with Texaco, where he spent 10 years in the finance, treasury, and credit divisions.

He earned a bachelor's degree in business administration majoring in finance from Iona College. He is also a Certified Treasury Professional (CTP).

Nick Mann

Senior Counsel & Secretary of the Board of Directors of CFNA, appointed May 2021
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Nick joined Bridgestone in 2018. As Senior Counsel to CFNA, Nick provides legal support to the Bank including providing advice related to strategy, regulatory compliance, marketing, product development, and commercial transactions. In his role at Bridgestone, Nick also provides legal support to Bridgestone's retail operations which includes a company-owned network of ~2,200 automotive service centers and a growing mobile repair business.

Prior to joining Bridgestone, Nick was an associate at prominent Nashville law firm Waller. He is currently a Commissioner on the Franklin Municipal Planning Commission and a Board Member for Mental Health America of the Mid-South.

Nick earned a J.D. from the University of Dayton School of Law and a bachelor's degree in business management from Indiana University Bloomington.

Katie Liebel

Member of the Board of Directors of CFNA, appointed May 2021
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Katie is the founder and managing principal of CustomStrat Advisory, which counsels financial service companies on how to adapt and grow, anchored in a customer perspective. She has wide-ranging experience driving transformation, strategy, and customer-facing improvements in banks as well as insurance and investment firms.

Prior to her current role, Katie served as Chief Strategy Officer and Chief Customer Experience Officer for Fifth Third Bank. Before Fifth Third, she served as Managing Director and Head of Strategy in Consumer Banking for JPMorgan Chase & Co.

Katie spent six years at Nationwide Insurance serving as Chief Strategy Officer and SVP of Property & Casualty Transformation. She served as a management member of the Finance Committee on Nationwide's Board of Directors. Prior to Nationwide, she held executive positions at National City Bank (now PNC) as well as Genworth Financial. Katie began her career at McKinsey & Company, serving large banking clients globally in the firm's Financial Services practice.

She earned an MBA from Harvard Business School. She also earned a bachelor's degree in systems engineering with highest distinction from the University of Virginia.

Amy Hanson

Member of the Board of Directors of CFNA, appointed May 2021
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Amy is the founder and CEO of Amy Hanson Advisory Services, LLC, providing advice and counsel on strategy involving retail, real estate, consumer insight and technology, and credit. Prior to her current role, Amy had a 33 year career with Macy's, Inc., culminating in her role as Executive Vice President and Corporate Officer for Credit, Customer and Financial Services. She also served as Vice Chair for Macy's North and President of Macy's Financial and Credit Services, and led functions including Credit, Omnichannel Customer Services, Real Estate, Store Planning, Design and Construction, and Procurement.

Amy currently serves on the Board of Directors for Messer, Inc. (Nominating and Governance Committee chair), LSI Industries, Inc., (Audit Committee chair), Charge Enterprises, Inc. (Audit Committee chair) and Strivve, Inc. She is active in the Cincinnati community, where she chairs the Board of Directors for the Cincinnati Art Museum, and serves on the Board of Directors for the Christ Hospital Health Network, where she chairs the Finance Committee.

She has completed an Advanced Executive Management Program through The Kellogg School, Northwestern University, is a graduate of Lima Technical College, and is a CPA in the state of Ohio.

Kim Hock

Chief Internal Auditor
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Kim Hock serves as Chief Internal Auditor for CFNA, a Bridgestone company delivering trusted and powerful payment solutions for its customers.

As Chief Internal Auditor, Kim is responsible for managing a team that provides independent, risk-based objective assurance and consulting services designed to add value, provide guidance and insight, and improve CFNA's operations. The internal audit team's goal is to help CFNA accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management frameworks, internal control systems, and corporate governance.

Kim brings more than 25 years of experience in audit administration, regulatory compliance, internal control, and second line of defense oversight of risks such as credit and operational risk management for small, mid-sized and multinational corporations in diverse sectors (USAA, PNC Bank, and Fannie Mae). She also has extensive leadership expertise in the design and implementation of comprehensive internal audit and compliance control programs for both private and publicly traded organizations.

Prior to joining CFNA, she was Director of Internal Audit for USAA where she was tasked with launching a new team specifically addressing Credit Risk Management. She also served as Senior Vice President and Group Manager within the Credit Risk Management group of PNC's Internal Audit Department, where she successfully transitioned the team from a second line oversight function to a true independent internal audit team, responsible for reviewing credit risk in both the retail and commercial loan portfolios.

Kim is an Adjunct Professor at Clarion University of Pennsylvania, teaching upper-level classes in internal audit, risk management, and basic fraud risks. She is also a Certified Internal Auditor with a strong background in the International Professional Practices Framework of the Institute of Internal Auditors, which are the recognized organization for the standards and guidance for internal audit departments worldwide.

She earned a bachelor's degree in business administration and her MBA from Clarion University of PA.