An important announcement for our CFNA community - We are experiencing longer than normal hold times and sincerely apologize. We are available between the hours of 8AM to 9PM ET Monday through Friday and 9AM to 5:30PM ET Saturday. We will return to our normal service levels and hours of operation as soon as possible. You have options to service your account through our automated phone system available at 800.321.3950 or when you log into your CFNA.com account.You can also visit our FAQ page, which may have the answer you are looking for. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being as responsive as possible to the needs of our customers as the situation evolves. Learn more
Account security and protecting your personal information
Protecting your personal information is important to us. We retain your personal information only for as long as we are obligated in order to comply with all business, legal, and regulatory record-keeping requirements. This commitment extends to our online services and any new technologies we employ.
To protect you against identity theft and fraudulent activity, additional verification of your identity during the credit card application process may be requested.
Subscribing to paperless statements helps protect financial statements from inappropriate access and tampering. To go paperless with CFNA, log in and select the Go Paperless option.
CFNA uses 256-bit encryption to ensure data is protected with the highest level of security. This helps to protect information as it travels over the internet between your device and CFNA.com. Check your browser address bar to confirm there is a secure connection to our website designated with a lock icon.
CFNA.com is regularly scanned for vulnerabilities and malwares. You can access the latest report by clicking on the Norton Seal located within the website footer.
Two layers of identity verification are performed before logging into CFNA.com. Additionally, an unrecognized device triggers a security question before a login can occur.
Your last account login is displayed next to your name within your online account. Use this information to determine last account access history.
Your CFNA.com session will expire after 15 minutes of inactivity.
Your credentials are stored using strong hashing algorithm in a secure environment.
CFNA online accounts are locked when there are up to five invalid login attempts in a span of 24 hours.
Account numbers are partially masked using asterisks to help protect personal information.
If you suspect fraudulent activity on your account or another person has improperly obtained access to your CFNA account, please call us at 800.321.3950 or send an email to Abuse@CFNA.com.
CFNA may send emails to cardholders focusing on services to support their account or promotional offers permitted by the credit card agreement. CFNA will not send you an email to ask you to reset your login credentials or supply account information through an email.
— Paperless banking is safer because your account is protected by a
password and safety questions while avoiding potential lost or stolen paper statements. To go paperless with CFNA,
log in and select the Go Paperless option.
Benefits of paperless banking
— Protect your identity and ensure your address,
phone number, and email address are kept current with your financial institutions.
Visit the Federal Trade Commission's website, www.consumer.gov/idtheft for helpful tips on how information is stolen plus what you can do to protect yours, monitor your personal information to uncover any problems quickly, and know what to do when you suspect your identity has been stolen.
— Monitor your accounts and bank statements each month, and check your credit report on a regular basis. If you check your credit report regularly, you may be able to limit the damage caused by identity theft. The three nationwide consumer credit reporting companies are: Equifax, Experian, and TransUnion.
— The Fair Credit Reporting Act requires each of the nationwide consumer reporting companies to provide you with a free copy of your credit report, at your request, once every 12 months. To order, visit www.annualcreditreport.com.
— Don't give out personal information such as your Social Security Number, date of birth, or account numbers on the phone, through the mail, or on the Internet unless you've initiated the contact and are sure you know who you're dealing with. Identity thieves sometimes pretend to be financial institutions or companies to try to get you to reveal your personal information.
of email messages or pop-up messages requesting personally identifying information.
and protect your purse or wallet at all times.
printed financial and medical statements before throwing away to prevent personal information from being accessed.
rather than placing in your personal mail box for pick-up when the contents include checks or personal information.
for example: two blue eyes can be #2Bluiis using capitalization, symbols, and number combinations.